If using this product under normal conditions causes the console to be bricked or damaged, we will refund the full amount and cover the maintenance costs, after receiving the Damage Report from Nintendo. The Jumpgate dock and 45W AC adapter will be replaced with new ones during the warranty period, once troubleshooting has taken place and the defect has been deemed a manufacturer error. Please note that the GripCase and Thumb Grips are susceptible to wear-and-tear.ģ. Damage caused by improper use is not covered by the warranty, for example: the GripCase can become warped if not stored correctly while not in use.Ģ. All warranty services are only for damage that occurs during normal use, and do not cover damage caused by human factors such as dropping, water spillage, etc. GripCase, Thumb Grip and other products: 3 monthsġ. Jumpgate, 45W AC adapter and other electronic products: 1 year* If the product has been used for a period of time, please refer to the following warranty periods: If you find that the product is defective or damaged when you receive the item, please contact us immediately. The warranty period starts from the date of purchase. The easiest way to replace your old/worn-out NeoGrip body, no need to purchase a whole set if you just want to replace the body.The NeoGrip uses the same Grips as the Gripcase OLED, JoyGrip, and GripCase Crystal so you can just grab the NeoGrip body if you already have one of these products. ![]()
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